Emergency Service
Available TodaySite down. CTO gone. Deadline tomorrow. We respond within 30 minutes and start within 24 hours.
One full-stack engineer who can debug every layer — Nginx, application, database, infrastructure — without waiting for specialists. Premium rates. No queue.
Response time
30 min
To your message
Start time
24 hrs
From agreement signed
First status update
2 hrs
After access granted
Rate vs downtime
<1%
Of typical hourly loss
Situations we handle
E-commerce, SaaS, fintech — anyone losing revenue per minute. One full-stack engineer who can trace a fault from Nginx through your application, across every database query, to the CDN. No handoffs, no waiting for specialists.
First questions we ask
Day rate
£1,000–£1,500/day
Stabilise the team, assess the codebase, keep shipping while you hire permanently. We can step in immediately, run standups, handle critical decisions, and prevent the 'knowledge locked in one person's head' disaster.
First questions we ask
Day rate
£800–£1,200/day
A major client demo, fundraising deadline, or contractual delivery date you can't miss. We parachute in, understand the codebase fast, and ship features at maximum velocity. 10+ years across every stack means zero ramp-up time.
First questions we ask
Day rate
£600–£1,000/day
Contain the breach, assess the damage, patch the vector, document for regulators. The GDPR clock starts at discovery, not at notification. Speed is everything, and you need someone who can trace an attack from web app through API to database.
First questions we ask
Day rate
£1,200–£2,000/day
Mid-migration with broken data integrity, a deployment that took the site down, or a database upgrade that corrupted records. We've untangled every variant: cloud migrations, database upgrades, framework upgrades, infrastructure moves.
First questions we ask
Day rate
£800–£1,200/day
Your agency didn't deliver, or delivered something that doesn't work. We assess the damage, determine fix-vs-rebuild, and execute. We've seen every pattern of agency mess — spaghetti code, no tests, hardcoded credentials, zero documentation.
First questions we ask
Day rate
£600–£1,000/day
Rates
Rates are higher for genuine emergencies because we drop everything and prioritise you. Frame the rate against what the outage is costing you per hour — it's always a fraction.
| Tier | Scenario | Rate |
|---|---|---|
| Standard | Planned urgent work, starts within 1 week | £500–£700/day |
| Urgent | Needs to start within 48 hours | £700–£900/day |
| Emergency | Active crisis, revenue impact, starts within 24h | £900–£1,200/day |
| Critical | Production down, security breach — starts today | £1,200–£1,500/day |
| Weekend / Out of hours | Any of the above outside business hours | Standard × 1.5 |
Payment terms for emergency work
How it works
When you reach out with a crisis, you get a direct reply within 30 minutes — not a contact form confirmation. We respond on Slack, email, or phone.
Not a sales call. A diagnostic. We ask the right questions, give you a preliminary assessment, and propose an action plan. You'll leave the call knowing we understand the problem.
One-page emergency agreement covering scope, rate, payment terms, and access requirements. For engagements under £5k: 100% upfront. Above that: 50% upfront, 50% on completion.
Once you grant repo, server, and tooling access, we send a first status update within two hours. Daily written updates follow for every day of the engagement.
Every rescue ends with documentation: root cause analysis, what we changed, and a roadmap of systemic issues to prevent recurrence. This often converts to a retainer.
FAQ
Use the contact form and mark it as urgent. We respond within 30 minutes during business hours, and monitor for critical messages outside hours.